Return Policy
At Nestkastbouw Steffens we stand behind the quality of our products. If for any reason you are not satisfied with your purchase, we offer the possibility to return the product within 14 days of receipt. Below you will find the conditions and instructions for returning.
Returns Policy
- You can return the product within 14 days of receipt, provided it is in its original condition and unused.
- The product must be returned in its original packaging or properly protected to prevent damage during transportation.
- Custom made nesting boxes are excluded from the return policy, unless there is a manufacturing error or defect.
- The shipping costs for returning the product are at the expense of the buyer, unless the product was defective or damaged upon delivery.
Return procedure
- Please contact us within 14 days of receipt at [email address or phone number] to register the return.
- You will receive the return instructions and the return address from us.
- Please return the product in the original packaging or protective packaging.
- The shipping costs for the return shipment are for your own account. We advise to use a shipping service with a track & trace option to have the return arrive safely with us.
Refunds
Once we have received the product in good condition, we will process the refund. This will be done via the same payment method that you used when placing the order. The refund will be processed within 5 to 10 business days .
Defects or Damages
If your nest box is damaged or defective upon arrival, please contact us within 48 hours of receipt. We will ask you to send photos of the damage, after which we will offer a suitable solution as soon as possible, such as a replacement or repair. In this case, the shipping costs for the return are of course at our expense.
